- Lovey Dovey provides 7 days return (if defected) and exchange policy.
- You always have the option to get your items changed or refunded (if defected).
- To exchange your items, simply return the package back to our address and as soon as we receive it we will dispatch the replacement within 5 to 7 days from the receiving date.
- Please make sure to read the product description clearly. Each product’s descriptions mention the stuff it’s made in so make sure to read before placing the order.
- In case of refund of defective item, delivery charges for both sides will be deducted from the actual order and rest of the payment will be sent via online transfer by any possible means.
- Exchange process may take 5-7 days and additional charges for exchange will be Rs 200 (Delivery charges).
- No return/exchange/refund will be possible for items on SALES except only if they are defective in any way.
- All products purchased from Lovey Dovey can be exchanged within 7 days of purchase only if:-
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item must not be washed. Follow washing instructions and do not machine wash.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
- You must notify us within 7 days of delivery by calling at (0301-4048444), in case you want to lodge a complaint.
- Replacement will be sent in case a defected/faulty/damaged item. You will be required to email photographic evidence of the defective item within 7 days of purchase before any claims can be processed.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded.
- Refund requests will be processed within 7 working days after receiving the return products. Rs 200 is deducted for delivery charges in case of refund.
TERMS OF SERVICE
TERMS
By accessing the website at (www.loveydovey.pk), you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable state laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
USE LICENSE
Permission is granted to temporarily download one copy of the materials (information or software) on Lovey Dovey website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
Modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);attempt to decompile or reverse engineer any software contained on Lovey Dovey website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lovey Dovey at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
DISCLAIMER
The materials on Lovey Dovey website are provided on an ‘as is’ basis. Lovey Dovey makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Lovey Dovey does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
LIMITATIONS
In no event shall Lovey Dovey be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Lovey Dovey website, even if Lovey Dovey or a Lovey Dovey authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
ACCURACY OF MATERIALS
The materials appearing on Lovey Dovey website could include technical, typographical, or photographic errors. Lovey Dovey does not warrant that any of the materials on its website are 100% accurate, complete or current. Lovey Dovey may make changes to the materials contained on its website at any time without notice. However, Lovey Dovey does not make any commitment to update the materials.
PRODUCT & SERVICE DESCRIPTIONS
Whilst we try to display the colors of our products accurately on the Website, the actual colors you see will depend on your screen and we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer an alternative product(s) or service(s) of equal or higher quality and value otherwise the order had to be canceled.
ACCEPTANCE OF YOUR ORDER
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.
All products that you order through the Website will remain the property of Lovey Dovey until we have received payment in full from you for those products.
If we cannot supply you with the product or service you ordered, we will not process your order. We will inform you via email or call, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
DELIVERY OF YOUR ORDER
Lovey Dovey products are sold on a delivery duty unpaid basis. The recipient may have to pay all taxes /duty /fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order.
You bear the risk for the products once delivery is completed.
Where possible, we try to deliver in one go. We reserve the right to split the delivery of your order, for instance (but not limited to) if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time of purchase. You will not be charged for any additional delivery costs.
We can entertain any changes to order provided if the order isn’t dispatched yet. We will not be able to accept any order change requests once the order is dispatched.
LINKS
We may have placed links on this Website to other websites which we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Lovey Dovey cannot accept any liability in respect of the use of these websites.
MODIFICATIONS
Lovey Dovey may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of Pakistan and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
COMPLAINTS PROCESS
We hope that you’re pleased with any purchase you’ve made or the service you’ve received from Lovey Dovey and that you’ll never have reason to complain – but if there’s something you’re not happy with, we’d like to hear from you, so please contact us straight away:
BY PHONE/WHATSAPP
Contact number: 0301-4048444
Email Address: customerservice@loveydovey.pk